A message from Owner of Pipestone Place Assisted Living
To our valued residents, families, friends and colleagues,
Over the last several weeks, our nation has been managing a pandemic that has for life saving reasons, distanced us all. However, it has also brought many of us together all over the world, uniting us in a single purpose and mission - to help one another stay safe and well.
It is during this time that I want to express my sincere appreciation to you for your support of our adherence to local and state health official recommendations as well as CDC guidelines that are in place for the protection of our residents, caregivers, senior living partners and families.
At Pipestone Place Assisted Living, we have always adhered to stringent protocols for infection control. We have been and will always be committed to ensuring quality care for and protection of each one of our residents. For over a decade, the safety and quality of life of residents has been our main priority.
As a senior living community in the wake of COVID-19, we have had to implement new guidelines for our most at-risk population affected by this virus. In this, we remain steadfast in our commitment to quality care. Here are some ways in which we have adjusted operations, yet remain focused on ensuring your connection to your loved one:
- Video Visits
As mandated by the CDC, our community is closed to all visitors except for essential personnel. We understand how important it is for our families to continue to be able to spend time with mom, dad and loved ones. As such, we offer ample times families can visit virtually and maintain their connection. Throughout each day, we’re offering video chats via Skype and Facebook Messenger seven days a week. With this wonderful technology, family visits are still able to occur every single day. We’ll do what we can, whenever we can.
- Resident Activities and Daily life
Our caregivers continue to engage our residents in activities and all sorts of fun! Admittedly, the video chat visits have been a blast! Who knew folks in their 80’s and 90’s are so tech savvy? Families can rest assured knowing their loved ones are engaged as much as they can be based on their individual needs and abilities. Moving forward, we’re getting ready for Easter arts and crafts and we have little baskets that our residents will be making. The Easter Bunny will find us well prepared to receive chocolates and goodies!
- Caregiver Operating Procedures
At Pipestone Place, we monitor recommendations from local health officials as well as our State Health and Human Services Dept. and the Centers for Disease Control daily. For several weeks we have prepared accordingly, and I want to assure you that we are amply stocked with food and beverages for our residents to meet all dietary requirements and all meals continue to be both nutritious and delicious. We are also fully stocked with protective equipment and cleaning supplies. We continue to have the same great staff providing a high caregiver ratio you have come to expect and appreciate.
- Healthcare Partners
I have spoken with our healthcare partners who may need to enter our community for the medical welfare and benefit of our residents. Should a resident need ambulance transport, I have been assured that health and CDC guidelines for sanitation and staff health have been implemented and adhered to daily. In addition to staff health checks, all ambulance vehicles are sanitized and disinfected after each transport with “high touch” areas like handles disinfected more often. This includes the outside of the ambulance as well as the inside. Moreover, a special unit has been designated to manage any transports with active COVID cases.
In these times of uncertainty, I want you to know that the safety and health of our residents and staff are always my top priority. Now more than ever, our business is you. Our caregivers and team members are aware of proper handwashing and cleanliness procedures. If any team member has a fever or is feeling sick, fatigued or otherwise unwell, they will be staying home. Should any team member become sick, Pipestone Place is prepared to extend Paid Time Off to all team members. As forward preparation, our staff and team are ready to pick up shifts in any event.
I’m thankful for every single one of our residents and family members and how well we’ve all come together, either by window visit, phone or video chat, but nonetheless, we’ve come together.
We’ll continue to keep you posted and updated. Thank you for all your support and understanding as we manage this time together.
Managing Owner Operator